Refund policy


REFUND POLICY

1. 14-Day Return Window

In accordance with applicable consumer protection laws, you have a period of 14 days from the date you receive your package to request a return for any product that does not meet your expectations.

2. Return Conditions

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unwashed, and in the same condition that you received it.

  • The item must be in its original packaging with all tags still attached.

  • Items that are returned damaged, soiled, or incomplete will not be accepted for a return or refund.

3. Return Procedure

To initiate a return, please follow these steps:

  1. Send a return request via email to our customer service team at laleya.shopify@gmail.com. Please include your order number and the reason for the return.

  2. Once your request is approved, our team will provide you with the return shipping address and necessary instructions.

  3. Carefully pack the item and ship it to the provided address. Please note that return shipping costs are the responsibility of the customer, except in cases where the product is defective or an error was made on our part.

4. Refunds and Processing

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed automatically. The credit will be applied to your original method of payment (credit card, PayPal, etc.) within 7 to 14 business days.

5. Damaged or Defective Items

If you receive a defective or damaged product, please contact us immediately at laleya.shopify@gmail.com with photos of the item and its packaging. We will promptly arrange for a free replacement or a full refund at our expense.

6. Contact Us

For any questions regarding our Refund Policy, please reach out to us at:

  • Email: laleya.shopify@gmail.com